The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
Amber E.08-25-2025
TYPE:ServiceMODEL:TaosYEAR:2024
They messed up my car. They drained my brake fluid on a routine maintenance appointment at 30,000 miles and got air bubbles in my fluid so my brakes don’t work. I am still waiting on my car to be fixed from last week. When I was at my appointment last week, I was there with my baby for 3 hours waiting on them to give me my car back for them to say they messed it up and now I can leave with a loaner car. My baby was hungry and tired so I had a horrible experience. They did not seem to even be apologetic that they messed my car up and that I needed to leave with my baby so I could feed him. Not to mention the communication was terrible and I had to keep asking for updates.
Holly C.08-22-2025
TYPE:ServiceMODEL:AtlasYEAR:2025
Daniel E.08-18-2025
TYPE:ServiceMODEL:AtlasYEAR:2018
Brooke did an excellent job scheduling and answering all my questions. Work was accomplished in a timely and professional manner.
Mike H.08-18-2025
TYPE:ServiceMODEL:AtlasYEAR:2023
Communication and loaner car was excellent.
Matthew R.08-11-2025
TYPE:ServiceMODEL:AtlasYEAR:2024
5 star service department
Garry B.08-10-2025
TYPE:ServiceMODEL:AtlasYEAR:2024
They trod to fix the problem but I didn’t have the money for the part and I couldn’t afford $1400.00. for it
Benjamin V.08-10-2025
TYPE:ServiceMODEL:TiguanYEAR:2024
Shari C.07-29-2025
TYPE:SalesMODEL:TiguanYEAR:2025
Very professional and knowledgeable sales staff
Steve R.07-28-2025
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2022
The knowledge and professional attitude
Tim K.07-28-2025
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2023
VW of Abilene always treats my wife and myself like family. They are always prompt and keep us updated as to where in the service process our car is.
