TYPE:ServiceMODEL:Atlas Cross SportYEAR:2020
Everything is always wonderful with the Vw staff.
Average Score (112 reviews):4.7
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:JettaYEAR:2024
Nice people who can actually get the job done correctly the first time . . .
TYPE:SalesMODEL:Atlas Cross SportYEAR:2025
Engine and inside the hood got a lot of dirt spot. I am requested an engine wash but it just left a acid rain mark but sides still has a dirt spots. I am just requesting a engine wash to feel I hot a brand new. Keep on checking and looking at it and still feel like less satisfied. I e-mailed them but no response yet
TYPE:ServiceMODEL:AtlasYEAR:2019
I was trying to get some clarification about repairs on car and consult seemed upset and hurried to brush me off the phone without letting me talk. I called back to talk with her about time frame b/c I was having to rent a car b/c you didn't have a loaner or rental and it was getting expensive. Warranty people said they had approved repairs but your staff said no but it was lack of just listening to me and getting it all sorted out but she said we're super busy and couldn't talk then. Well, I'm a customer too even if not standing right in front of her.
TYPE:ServiceMODEL:PassatYEAR:2021
The price was accurate. Service was quick and reliable. Excellent communication from Brooke. Overall, very good experience.
TYPE:ServiceMODEL:AtlasYEAR:2024
All service visits have been good and done in a timely manner. In this case I had a tire that needed repair and the service department got me in without an appointment, and completed the task in a timely manner. Very friendly and professional.
TYPE:ServiceMODEL:TiguanYEAR:2022
On September 10, 2024, I took my 2022 Tiguan into the dealership because the low oil light had come on in my car. I was told my car's oil needed to be "topped off." This was strange to me because a new car should not need to be topped off. I was told that my car would undergo an oil consumption test the next time I brought it in for an oil change. Multiple times over the next 11 months, the low oil light came back on. I would bring the car in, and the dealership would "top it off." Not once did a mechanic speak to me about the car. They never attempted to figure out why my oil light continued to come on. It was unsettling to say the least. I began to lose trust in this dealership. On August 8, 2025, the light came back on. I took my car back to Volkswagen again, this time after hours of waiting, and it was finally determined that my car had an internal oil leak. The receptionist, Nicole, told me my car was ready and had been "topped off." When I asked where the leak was and how it would be fixed, I was told I didn't need to worry about it. When I pressed for more information, I was told it was the valve guide seal. Nobody explained what this part does or how it works. It wasn't explained how my car would be fixed, only that it would take a couple of days. I was not offered a loaner vehicle. The staff at the dealership did not take the time to explain how they would fix my car. They told me the part needed to be ordered and that they "needed to schedule the time" to fix my car. This made it clear that my car was not a priority to the staff at this dealership. My appointment was scheduled for August 25, 2025. As I was driving home, the low oil light came on again. I went back to the dealership. At this point, I have spent an entire day trying to get my 2022 Tiguan drivable. When I returned, Nicole told me she wasn't sure if my car had been topped off or not. My car was taken back to the mystery mechanic, who never spoke to me. They did not top off the oil; I was told it was human error, and the mechanic was very sorry. He did not take the time to apologize to me, which would have gone a long way. Due to my work hours, I was instructed by Nicole on where to leave my car and to place my keys in a drop box the morning of my repairs. I found it odd that I hadn't received any updates on my car. During my lunch break, I called to verify my car was being repaired. Nicole stated my car was not at the dealership. I began to panic, and she then placed me on hold. She found my car! I asked why my car had not been taken back when we discussed in detail how the drop-off would work. I was brushed off and told it would be taken back soon. I had to make arrangements to get my child to school and myself to and from work. All for my car not to be touched by a mechanic that morning. Nicole told me she wasn't worried about it because my car was going to take days to fix. The lack of consideration and professionalism was starting to weigh on me heavily. I spent the rest of the day concerned about my car. I called back for an update and was met with a combative attitude. Nicole stated she had already told me it was going to take days to fix my car. I asked her again if the repairs had been started. I was not given a direct answer.
TYPE:ServiceMODEL:AtlasYEAR:2025
Oil change and washed the car. Took longer than we thought but the waiting area was nice.
TYPE:ServiceMODEL:TaosYEAR:2024
They messed up my car. They drained my brake fluid on a routine maintenance appointment at 30,000 miles and got air bubbles in my fluid so my brakes don’t work. I am still waiting on my car to be fixed from last week. When I was at my appointment last week, I was there with my baby for 3 hours waiting on them to give me my car back for them to say they messed it up and now I can leave with a loaner car. My baby was hungry and tired so I had a horrible experience. They did not seem to even be apologetic that they messed my car up and that I needed to leave with my baby so I could feed him. Not to mention the communication was terrible and I had to keep asking for updates.
TYPE:ServiceMODEL:AtlasYEAR:2025