Average Score (112 reviews):4.7

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

112 Ratings

4.7 Average

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  • Daniel E.08-18-2025

    TYPE:ServiceMODEL:AtlasYEAR:2018

    Brooke did an excellent job scheduling and answering all my questions. Work was accomplished in a timely and professional manner.

  • Mike H.08-18-2025

    TYPE:ServiceMODEL:AtlasYEAR:2023

    Communication and loaner car was excellent.

  • Matthew R.08-11-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

    5 star service department

  • Garry B.08-10-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

    They trod to fix the problem but I didn’t have the money for the part and I couldn’t afford $1400.00. for it

  • Benjamin V.08-10-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

  • Shari C.07-29-2025

    TYPE:SalesMODEL:TiguanYEAR:2025

    Very professional and knowledgeable sales staff

  • Steve R.07-28-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2022

    The knowledge and professional attitude

  • Tim K.07-28-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2023

    VW of Abilene always treats my wife and myself like family. They are always prompt and keep us updated as to where in the service process our car is.

  • Kristi S.07-27-2025

    TYPE:ServiceMODEL:AtlasYEAR:2022

    Service department check-in was rude

  • Benita P.07-18-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

    I love the way you get messages on phone. Women in office are great and very accomodating.