Average Score (112 reviews):4.7

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

112 Ratings

4.7 Average

Models
Types of Survey
Filter by
  • Courtney E.01-05-2025

    TYPE:SalesMODEL:AtlasYEAR:2024

    We love working working with both Jason's at VW Abilene. We've traded vehicles many times with this dealership and their customer service is top notch!

  • Ben E.01-03-2025

    TYPE:SalesMODEL:JettaYEAR:2025

    Jason Langston was great to both me and my wife and made us feel very well taken care of. I truly appreciated his efforts.

  • Timothy B.12-29-2024

    TYPE:SalesMODEL:Atlas Cross SportYEAR:2024

  • Chris V.12-25-2024

    TYPE:ServiceMODEL:JettaYEAR:2024

    Correct diagnosis, ordered part, replaced part, problem corrected. What else would a customer want?

  • Jose J.12-23-2024

    TYPE:ServiceMODEL:TiguanYEAR:2022

    I brought my Tiguan ‘23 in for a 20K miles scheduled service that consisted of an oil change and the sunroof rail cleaning. The car was washed by VW after the service. After leaving the shop and driving around, at every turn water would come out of the top console and and from the inside of the car. I had to take the car back to get this issue resolved.

  • Johnnie E.12-23-2024

    TYPE:ServiceMODEL:AtlasYEAR:2018

    5 star got my car right in and did the repairs promptly. Brook at service desk did an exceptional job.

  • Cindy K.12-18-2024

    TYPE:ServiceMODEL:AtlasYEAR:2021

  • Tedra K.12-10-2024

    TYPE:ServiceMODEL:JettaYEAR:2021

    The speed of getting me in and looking and/or fixing my car was amazing. The staff is very knowledgeable and friendly.

  • Benjamin V.12-07-2024

    TYPE:SalesMODEL:TiguanYEAR:2024

  • Barry R.12-01-2024

    TYPE:ServiceMODEL:PassatYEAR:2020

    The young lady you have as a service writer went above and beyond to help. So thankful I stopped in and had the work done with y’all.